Provide special and exclusive promotional deals via your online order system. Other news outlets might pick up your press release, so you never know who’s paying attention. Start out by putting a press release in the paper stating that your menu is available online, and that you are taking orders online. Most local papers also publish online as well, which is where the other part of their reader base gets their information. I know what you are thinking: a press release in a newspaper? Believe it or not though, numerous people with disposable income still read the local paper for information about where to eat and what is available.
Discover 10 of the best methods for letting your customers know that you now take orders online. Let’s make the tricky part the easy part. The tricky part is finding engaging and unique ways to inform and encourage your regular customers to order up their favorite dishes online. After all, if nobody knows about your new online ordering capabilities, nobody is going to use it. Of equal importance is letting your customers know that you are taking orders online. Getting that online ordering system all set up is a vitally important step to ensure that your restaurant becomes a local institution and not a statistic. If you're interested in learning more about incorporating this premium Onfleet feature into your customer experience, feel free to reach out to our sales team.So you’ve set up an online ordering system for your restaurant. it can also be viewed in a web browser as well: Browser version of our live tracking pageĪn example of our delivery rating/feedback page An example of our live driver tracking page Once a task has been started, this tracking page will automatically change to our industry leading map-based tracking view and eventually our feedback form will follow. Onfleet will send a single Predicted ETA-based notification per task, upon the Predicted ETA first meeting the threshold set when creating the trigger to avoid spamming. You can even host this link on your own domain for a fully customized and white-labeled experience. The colors and logo are easily customizable to provide a congruent customer experience. Onfleet admins can easily configure when these Downstream Messages should be sent to the customers, whether it's two stops or two hours before the predicted delivery time. Without revealing any sensitive information, your customer will have an idea of how many stops are still on the driver's queue before theirs. This also updates with the real-time location of your driver, updates to their task queue, changes to traffic patterns and any other delays that might cause changes to the route. These predictive estimates are generated by our machine learning algorithms, giving you best in class predictions that provide your customers an accurate idea of when their driver will be arrive. Let's break down a few of the amazing items within this feature: This is an example of what your customers would see with our Predicted ETA Notifications: An example of our Predicted ETA tracking page This transparency is something that has become expected from the modern consumer and available out-of-the-box with Onfleet.
With Onfleet's Predicted ETA-Based Notifications, thankfully your customers will never be stuck waiting for the cable guy aka your amazingly delightful delivery! With this premium feature, your can send SMS notifications to your customers letting them know when exactly they can expect their delivery before it has been started (predicted ETA), while it's happening (live tracking) and rate their delivery experience after it has been completed (delivery rating).
Legal disclaimer: used without Larry the Cable Guy's permission We know this isn't the customer experience that you're company strives to provide. You either have to wake up early to be ready for your technician or take off the entire second half of the day to, again, wait for your technician to arrive. That's it, two measly four hour windows that may or may not actually happen. We all know the feeling you get when scheduling an appointment with your cable company with only two ridiculous options: between 8am-noon or 1-5pm.
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